“ESM has been great to work with and has improved the efficiency and effectiveness of our admissions team. By utilizing ESM, it has allowed our admissions team to focus on what they’re good at – interviewing – while cutting out wasteful activities such as chasing leads.”

Mark Evans, VP, Marketing and Admissions

“By partnering with ESM, we took away the tedious aspect of chasing leads so our admissions reps could spend quality time enrolling students. ESM provides us with well-trained reps and metrics-based reporting. Their constant coaching of people, low turnover rate and a dedicated team attracted us to them. We’ve found them to be true to their word and they have delivered on their promises.”

Tony Amato, VP, Marketing & Admissions

“ESM is a valued partner. They posses excellence in technology and execution as well as maintain a culture that is similar to Harrison College. The relationship is one in which openness and frank discussions are weaved into everyday conversations as constant improvement is focused upon. At the core, we respect ESM and ESM understands Harrison College.”

Marc Konesco, VP, Marketing & Enrollment

“ESM brought benchmarking, accountability and productivity to our inquiry management efforts that we simply didn’t have in-house. This allows us to better compete with our for-profit counterparts. Our working relationship with ESM feels like a partnership. There is a willingness to work with us to up our game in order for their game to be lifted as well.”

Paul LeBlanc, President

"San Joaquin Valley College launched an online program that generated a large number of web inquiries.  Outbound dialing proved to be time consuming and we had a tough time finding qualified staff; we were receiving more inquiries than we could respond to in a timely manner.  ESM's predictive dialing technology and ability to quickly staff up to meet our needs has enabled us to respond to inquiries in minutes rather than days.  We experienced a 30% increase in applications and freed up our staff to focus on qualified leads.  ESM models the philosophy of continuous improvement and is a kindred spirit with SJVC in their dedication to education."

Joseph Holt, Director, Marketing and Admissions

“When I visited ESM’s facility, all my dreads of following a call center approach for admissions vanished. They possess the sophisticated contact strategies of a call center, but they also have a great awareness of the education market and are extremely student-centric. ESM is a true partner that works with us to solve problems. They come very openly and honestly to the table and we have a good working relationship.”

Yvonne Simon, CEO, SNHU Online